Préchargeur de page 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Contact

Conditions Générales de Vente

Article 1 – Objet

Les présentes Conditions Générales de Vente ont pour objet de définir les modalités applicables à toute commande de prestation de services effectuée auprès de Swenn GREGOIRE, micro-entrepreneur, dans le cadre de son activité de création de sites internet sous le nom « Mon Site Solidaire ».

Article 2 – Public concerné

Les services proposés s’adressent exclusivement à des associations, entreprises engagées ou « solidaires », structures de l’économie sociale et solidaire, ou micro-entreprises partageant une démarche sociale, solidaire ou responsable.
Aucune vente n’est réalisée auprès de particuliers.

Article 3 – Cahier des charges

Avant toute prestation, un cahier des charges personnalisé est rédigé suite à un ou plusieurs échanges avec le client.
Ce document a pour but de définir clairement les besoins du client, les engagements des deux parties, les délais, ainsi que les modalités de production.

Ce cahier des charges sert de référence contractuelle tout au long du projet.

Article 4 – Prestations proposées

Les prestations proposées incluent :

  • La création de sites vitrines, one-page et sites de dons ;

  • Des services de maintenance ;

  • La formation à l’utilisation du site (intégrée dans les forfaits).

Toute demande spécifique en dehors de ces prestations fera l’objet d’un devis complémentaire.

Article 5 – Tarifs

Les tarifs sont établis sur devis, selon les besoins définis dans le cahier des charges.
Chaque devis précise :

  • Le périmètre de la prestation,

  • Le montant total,

  • Les modalités et échéances de règlement.

Les prix sont indiqués en euros, hors taxes, sauf mention contraire figurant sur le devis ou la facture.
L’éventuelle application de la TVA dépend du statut fiscal du prestataire au moment de la facturation et sera clairement mentionnée si elle s’applique.

Article 6 – Modalités de paiement

Le règlement s’effectue par lien de paiement sécurisé envoyé au client.

Les conditions de paiement sont les suivantes :

  • Acompte de 40 % à verser avant le démarrage du projet ;

  • Solde de 60 % à régler à la livraison du site.

Le délai de paiement du solde est fixé à 30 jours à compter de la date de facture, conformément à la législation en vigueur.

Aucun travail ne débute sans réception de l’acompte.

Article 7 – Délais de réalisation

Les délais de livraison sont définis dans le cahier des charges.
Ils tiennent compte :

  • De la disponibilité du client,

  • De la réactivité dans les échanges,

  • Des validations intermédiaires nécessaires.

Le délai de production peut être différé sans que cela ne constitue un manquement contractuel, à condition que la livraison respecte la date convenue dans le cahier des charges.

Article 8 – Propriété du site

Le client devient propriétaire du site internet à la livraison, une fois le solde de la prestation intégralement réglé.

Les fichiers, contenus, éléments visuels, et développements spécifiques sont remis au client à ce moment-là.
Certaines ressources (icônes, illustrations, polices, etc.) peuvent être sous licence libre ou commerciale et restent soumises à leurs conditions d’utilisation respectives.

Article 9 – Annulation et rétractation

A. Annulation à l’initiative du client
En cas d’annulation du projet par le client, quelle qu’en soit la raison :

  • L’acompte versé reste acquis à Swenn GREGOIRE au titre du temps passé et des réservations de disponibilité.

B. Impossibilité d’exécution par le prestataire
En cas d’impossibilité pour Swenn GREGOIRE de réaliser la prestation prévue au cahier des charges (maladie, contrainte personnelle ou technique majeure), un remboursement intégral de l’acompte pourra être proposé, sauf si une solution de remplacement est convenue avec le client.

Article 10 – Réclamations et litiges

Toute réclamation doit être adressée par e-mail à : support@monsitesolidaire.fr

En cas de litige non résolu à l’amiable, le tribunal compétent sera celui du siège social du prestataire.

Article 11 – Don solidaire

Dans le cadre de l’engagement solidaire de Mon Site Solidaire, une partie du montant facturé est reversée sous forme de don à une association.

Ce don est effectué après déduction de l’ensemble des charges liées au projet, sur la base du montant net encaissé. Il s’élève à :

  • 10 % pour la création d’un site vitrine,

  • 5 % pour la création d’un site One Page.

Le client peut choisir l’association bénéficiaire de ce don. À défaut, et sur simple demande, Swenn GRÉGOIRE se réserve le droit de désigner une association bénéficiaire correspondant aux valeurs du projet.

Le don ne pourra en aucun cas être effectué à une association dont le client est directement responsable ou impliqué, afin de garantir l’intégrité du modèle solidaire.